Contact us about your car and motor insurance

For the best way to get in touch, choose from the options below

The best way to contact us depends on what policy you have. So that we can get you to the right place, please choose one of the following options.

Policy numbers starting with MMV, MOT, MMO, CVM, HPI, VAN or BRK

Or, for quote references starting QTE

Or, for Aviva Distinct customers

Check out MyAviva to manage your policy online and find the different ways to contact us.

Policy numbers starting with 72

Or, for quote references starting AOQ

Aviva Online and Aviva Premium policies are self-serve online, visit the Aviva Online Help Centre to view frequently asked questions or to email us.

If we have contacted you asking you to provide an alternative email address please complete our provide alternative email address form.

For all other help, please use the help centre button below.

Policy numbers starting with AZC

Aviva Zero customers, please use the Aviva Zero Help Centre where you'll find how to log into Zero, how to claim, manage your policy, frequently asked questions and customer support.

Policy numbers starting MTM or AVP?

You have AvivaPlus car insurance with us. If you can’t make the change you need in MyAviva, it’s quick and easy to use one of our online request and enquiry forms instead.

Just a hop, skip and tap to where you want to go

• Make a claim
• See your quote
• Send us a message

Contact details for policy numbers starting with MMV, MOT, MMO, CVM, HPI, VAN or BRK

Or, for quote references starting QTE

Or, for Aviva Distinct customers

Download the MyAviva app

Download the MyAviva app today to manage your policies on the move, as well as discounts on selected products for existing customers.

• Log in to MyAviva "Log in to MyAviva"
• Register for MyAviva "Register for MyAviva"

View online options and contact us details

Make a request about your cover online

If you can’t make the change you need in MyAviva, it’s quick and easy to use one of our online request and enquiry forms instead.

Ask about your renewal, add or remove a vehicle or driver, request copies of policy documents, make general enquiries and more.

Send us proof of your No Claim Discount

If we’ve asked you for proof of your No Claim Discount from your previous insurer, you can upload it in MyAviva.

Alternatively, you can write to us at:

NCD Validation Team
PO Box 3445
Norwich
NR1 3GS

Get instant support

Ask our chatbot for online help or to connect with our support teams

Car insurance

If you've got an Aviva Online or Aviva Premium policy

If your policy number starts with 72, you have an Aviva Online or Aviva Premium policy. Because these are online policies, you can only call us if you need to claim. We can’t help you over the phone with anything else. Please visit the help centre instead.

With Aviva Online and Aviva Premium it’s easy to manage your cover in MyAviva. Here you can make a claim, renew your policy, check your documents, and make changes like updating your address, adding a new driver and changing your cover.

Car Insurance Claims

You can make a claim online or send us an email. If you still want to speak to us, you can use the number below.